Frequently Asked Questions

Most orders are processed within 1–2 business days. Delivery then depends on your region: 7–14 business days to the US, 8–17 to the UK, EU & Australia, 11–25 to Canada, the Middle East & Asia, and 13–32 to other regions. During peak periods (holidays, sales), allow an extra 2–3 days. You'll receive tracking info by email the moment your order ships. See our Shipping Policy for full details.

Yes. Free tracked shipping kicks in over $50 to the US, UK, EU & Australia, over $60 to Canada, the Middle East & Asia, and over $90 to other regions. Orders below your region's threshold pay one low flat rate shown at checkout — never any surprise fees. See our Shipping Policy for the full breakdown.

Absolutely. Once your order ships, we'll email you a tracking number. You can use that number to follow your package on the carrier's website. If you haven't received tracking info within 3 business days of ordering, please contact us.

Yes, we ship worldwide with full tracking. Delivery times vary by destination — typically 8–17 business days to the UK, EU & Australia, 11–25 to Canada, the Middle East & Asia, and up to 32 business days to other regions. Customs duties (if applicable) are the buyer's responsibility — these are rare and usually minor.

First, check around your delivery area (mailbox, porch, with a neighbour) — carriers sometimes mark items as delivered a few hours early. If you still can't find it after 24 hours, email us with your order number and we'll investigate and make it right.

We process orders quickly. If you need to make a change, email us within 12 hours of placing your order and we'll do our best to accommodate you. Once an order has shipped, we can no longer change it — but you can still return it under our 30-day guarantee.

We offer a 30-day money-back guarantee on all orders. If you're not satisfied for any reason within 30 days of receiving your product, contact us and we'll issue a full refund. No questions asked, no hoops to jump through.

Read the full refund policy →

In most cases, no — we don't ask you to ship the product back. We just ask that you give it a genuine try first. Contact us, let us know what happened, and we'll process your refund.

Once we approve your refund, it's issued within 1–3 business days. Depending on your payment method and bank, funds typically appear within 5–10 business days. We'll confirm via email when the refund is processed.

We're sorry to hear that. Please email us with your order number and a photo of the damaged item. We'll send a free replacement immediately — no return required.

Yes. All our products are non-invasive, drug-free tools designed for safe home use. That said, if you have a serious medical condition, are pregnant, or wear a pacemaker, please consult your doctor before using any electrotherapy or vibration device.

It depends on the product and what you're using it for. Some people feel a difference the first time; for others it builds over the first couple of weeks of regular use. Either way, our 30-day money-back guarantee means you can try it with no risk.

Most products are designed for daily use of 15–30 minutes per session. Consistent daily use gives the best cumulative results. Each product comes with detailed instructions in the packaging — follow those for your specific device.

100%. Every product we sell is completely drug-free. No pills, no creams, no substances. Our tools work through physical therapy principles — heat, cold, compression, vibration, and electrical stimulation — so you get real relief without side effects.

In most cases, yes — our products complement other treatments well. However, always check with your healthcare provider if you're using them alongside medication or recovery from surgery. When in doubt, ask your doctor.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal. All transactions are secured with SSL encryption — your payment information is never stored on our servers.

Completely safe. Our store runs on Shopify, one of the most secure e-commerce platforms in the world. All payments are processed through PCI-compliant payment gateways with 256-bit SSL encryption.

Check your spam/junk folder first — confirmation emails sometimes land there. If you still can't find it, email us with the email address you used at checkout. We'll confirm your order status right away.

No — you can check out as a guest. However, creating an account lets you track orders, save your details for faster checkout, and see your order history. It takes 30 seconds and makes reordering effortless.

Go to the Login page and click "Forgot password." We'll send a reset link to your email immediately. If you don't see it within a few minutes, check your spam folder or contact us.