YOUR PRIVACY

Privacy Policy

Last updated: May 2025

TryBodyRelief ("we", "us", "our") operates this website. This privacy policy explains how we collect, use, and protect your personal information when you use our store.

Information We Collect

When you visit our store, we may collect the following types of information:

  • Order information: Name, billing/shipping address, email address, phone number, payment method details (processed securely — we never store full card numbers).
  • Account information: Email address and password (hashed) if you create an account.
  • Device information: Browser type, IP address, referring URL, pages visited, and time spent on site — collected automatically via cookies and analytics tools.
  • Communications: Content of messages you send us via the contact form or email.

How We Use Your Information

We use the information we collect to:

  • Process, fulfil, and ship your orders
  • Send you order confirmations, shipping updates, and receipts
  • Respond to customer service requests
  • Send marketing emails (only if you opted in — you can unsubscribe at any time)
  • Improve our website, products, and customer experience
  • Prevent fraud and maintain security
  • Comply with legal obligations

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

  • Fulfilment partners: To ship your order (e.g., CJ Dropshipping)
  • Payment processors: To process transactions securely (e.g., Shopify Payments, PayPal)
  • Shopify: Our store runs on Shopify's platform — see Shopify's Privacy Policy
  • Analytics services: To understand how visitors use our site (e.g., Google Analytics)
  • Legal authorities: If required by law or to protect our rights

Cookies

We use cookies to:

  • Keep you logged in to your account
  • Remember your cart contents
  • Understand how visitors use our site
  • Show you relevant advertising (if applicable)

You can disable cookies in your browser settings, but this may affect your shopping experience.

Email Marketing

If you opt in to our email newsletter (via checkout or our popup), you may receive promotional emails. Every marketing email includes an unsubscribe link. To opt out, simply click "Unsubscribe" at the bottom of any email, or email us at trybodyrelief@gmail.com.

Data Retention

We retain your order information for as long as your account is active, or as required by law. If you'd like your personal data deleted, please contact us and we'll action your request within 30 days (subject to any legal retention requirements).

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict our processing of your data
  • Data portability (receive your data in a machine-readable format)
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at trybodyrelief@gmail.com.

Security

We take reasonable precautions to protect your personal information. Our store uses SSL encryption, and payment processing is handled by PCI-compliant processors. However, no method of internet transmission is 100% secure.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Children's Privacy

Our store is not directed at children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our store after changes are posted constitutes your acceptance of the updated policy.

Contact Us

For any privacy-related questions or requests:

Contact Us